FAQs
How is lawn mowing scheduled?
Once the contact form is filled out and submitted, you will receive either a text or phone call to conform all of the information and asked for any information we may still need. You will then be added to one of our mowing routes. You will receive the lawn cut the day that the route is scheduled. Routes are run on a weekly and biweekly bases. If you wish to skip a lawn cut on the day the route is scheduled, you will not be able get a lawn cut until the same day next week.
What is included in the mowing service?
Mowing, Clean up of lawn clippings from driveways, sidewalks, etc. Lawn clipping removal is extra $. Edging of all sidewalks, driveways, and patios.
Will you deliver (example product) to me without performing the service?
No. We will not deliver any product to you without performing the service our selves.
Example: We perform a salt pretreat for winter weather and you request extra bags to put out yourself. We will not give you the bags.
What is client portal?
Your client portal is where you can see all your past, present, and future invoices, estimates, and payments. This is also where you can update your personal information and add/remove credit cards/bank accounts.
Client portal account creation not working?
When setting your client portal account up, you MUST use the same email you’ve submitted on your estimate request form. If you do not use the same email you will not be able to create your account. If you have forgotten or lost what email you used on the estimate request form, please contact our office at (859)-393-5644 for help retrieving it. Once the account is created you can edit the email address along with all your other information.
What is our referral policy?
To receive a referral credit of $150. The referred client must select the “referral” option on the estimate request form, and accurately type the name of the client who referred them. The Referral credit is only applied when the referred client signs up for lawn maintenance or projects over $650.